Refund policy

REFUND POLICY — Surly Bones Glass

Last updated: July 2026

All Sales Are Final Due to the handcrafted nature of our glassware, all sales are final. We do not accept returns or offer refunds. Each piece is made with care and slight variations in color, texture, and form are a natural part of the handmade process — these are not considered defects.

Damaged or Defective Items We stand behind the quality of our work. If your order arrives damaged or defective, please contact us at surlybonesglass@gmail.com within 48 hours of delivery with your order number and clear photos of the damage. We will review each case and, at our discretion, offer a replacement or store credit.

Custom & Made-to-Order Items All custom and made-to-order pieces are final sale with no exceptions.

Questions? Contact us at surlybonesglass@gmail.com — we're happy to help before you purchase to make sure you're choosing the right piece.